Microsoft Teams Calling (also known as Microsoft Teams Direct Routing) is a great way to stay connected with your colleagues and clients, offering a voice and video calling feature that is integrated into Microsoft Teams.
While Microsoft Teams is mostly viewed as an internal communications and messaging tool, Microsoft developed a way to convert the platform into a business phone system. By adding voice and PBX capabilities, users can now make and receive calls while also combining meetings and chat functionalities, for a true unified communications solution.
Previously, employees within an organisation could easily call each other from Teams without a phone number. Now, using a cloud-based phone system, employees can make work calls from wherever they are while using their work phone number.
Microsoft Teams Calling is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 who seek a modern, efficient phone system.
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In terms of ease, the act of making and receiving phone calls is extremely simple while also being able to move seamlessly between chat, calls and meetings.
Rather than introducing and running multiple different systems, installing one system to manage all these aspects gives you a smoother and integrated interface while also saving money, time and maintenance.
Sharing files and coauthoring is made easy. Share files and screens in a one-on-one chat, a group chat, or a team channel.
Microsoft Teams Calling is a professional system that allows you to use your business phone number while away from the office. Keeping a consistent business number and presence gives a professional look while also reassuring clients and customers.
Microsoft Teams Calling includes a feature that helps you better identify spam, so you can ignore the call and continue working on value-adding activities. It also frees the lines for colleagues and legitimate customers.
During this time of remote working, Microsoft Teams Calling reduces and often eliminates the need to travel for meetings, allowing instant communication from anywhere in the world.
Microsoft Teams Calling supports basic phone system features, such as call forwarding, transferring, queues and holding, simultaneous ringing, call history, voicemail and emergency calls.
When voice is added by Direct Routing, you’re adding PBX capabilities to Teams. Organisations have the opportunity to combine meetings, chat, file management and collaboration with outbound and inbound calling, creating true unified communications.
Microsoft Teams Calling requires an Office 365 subscription. This, in turn, requires that a company move to the cloud. While this process can seem daunting, you’ll be happy to know that CHS Networks can help you make this transition smoothly by guiding you every step.
Get in touch today to find out more about how Microsoft Teams Calling can take your business communications to the next level!
